Friday, 1 February 2013
The path to the best care
They are not concerned about how the care is organised and who employs whom. ‘Primary care’, ‘community care’, ‘secondary care’, ‘tertiary care’ and ‘social care’ are all terms that are alien to them, but they do understand ‘care’. Yet these terms represent the organisational barriers and complexity of the system that makes care more difficult to deliver, less efficient and more fragmented.
If we can address the issue of making care seamless, we will drive up quality, improve patient experience and get better value for money from the nation’s investment in the NHS. We will also manage the patient as a whole person rather than a collection of medical conditions and social needs each treated by different people who don’t interact with each other.