Good morning,
I’d like to share our latest Turn Up and Go travel news with you.
From Monday 23 November, we will resume the Turn Up and Go service on the London Underground. This means we will provide physical assistance on request.
This means staff will be able to:
- offer their arm to guide a visually impaired customer
- push a wheelchair
- accompany you in lifts, if required, and they are able to do so
- remove face coverings to speak with you at a 2-metre distance
To help protect you and our staff, we ask that you both:
- wash or sanitise hands before and after contact
- where possible wear a face covering
- social distance as much as possible
- avoid standing face to face where possible
We have also provided staff with disposable sleeves to wear on their arm when guiding you, giving them and you additional protection. We really want to be as helpful as possible and appreciate any feedback you can provide to help us understand your needs better. There may be some circumstances where we are not able to offer physical assistance, for example, if you are unable to wear a face covering. In this case, we would offer a free taxi service to the most convenient station so you can continue your journey.
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