Priority Services Register- Thames water

Following message is from Thames water offering 50 % reduction to bills.

 26 January 2021 

Dear Councillor

 

I want to draw your attention to our priority services register and the social tariffs we offer that could be very beneficial to your residents.  Now more than ever, we are committed to providing options for households who may need extra support, or are worried about the cost of their bills.

 

The priority services register offers extra support to residents free of charge and the social tariff scheme offers up to 50% reduction to bills for residents who qualify.

 

 

Priority services register

 

We aim for your taps to have a constant flow of water, 24 hours a day, 365 days a year. But if things ever do go wrong with our water or wastewater services, we can offer extra help and support to those that need it. The priority services register offers applicable resident that little extra support when needed most and it is completely free.

 

Joining our priority services also means your residents can enjoy peace of mind with a dedicated phone line for water and waste water emergencies. We’ll call them to explain what’s happened and check if they need our help. 

 

We can also tailor our day to day conversations to provide bills in an accessible format. Residents can even nominate a family member, friend or carer to receive updates in emergencies.

 

To register click here or call: 0800 0093652 option 3.

 

For further information and a full list of applicant criteria visit:www.thameswater.co.uk/priorityservices

 

 

Access our application form here

 

WaterSure

 

If your resident is on a water meter and use a larger amount of water because they have a big family or a water-dependent medical condition, we may be able to cap their bills. We always use the average price based on what other customers pay. For this year (2020/21), for example, we’d cap their bills at £395. If they already use less, they’ll keep paying less.

 

Access our application form here

 

For more information on any of these services please visit:www.thameswater.co.uk/help/account-and-billing/financial-support

 

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