On Monday 25 November, Brent Council will be launching three new services on My Account which will allow residents to access more services online. They are Complaints, Contact Us and Housing Management. As part of this, Brent Council will also be launching new back end systems for Complaints, FOIs and Member Enquiries. .
The new portals make it much easier for residents to submit and track enquiries and complaints. Council tenants and leaseholders can make payments, report repairs, check their account balance, and keep their details up to date via personalised easy to use pages with immediate responses and acknowledgements. The Digital Transformation team has been conducting extensive user testing with residents and colleagues across the council to make sure the new system meets requirements. This is part of the ongoing programme to develop a single portal for residents which will make it simpler and easier for them to transact with the council.
courtesy of Brent council.
courtesy of Brent council.
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