Cllr Eleanor Southwood, who is responsible for housing and welfare reform at Brent Council, acknowledged the situation but said it was working hard to remedy regular issues faced by tenants last year.
The annual complaints report for 2019-20, presented to the Brent Council's cabinet on Tuesday, January 12 showed more one in ten (11%)complaints lodged concerned housing repair.
The lead member for housing Cllr Eleanor responded “It’s not a great picture from a housing perspective,” “We know it’s not adequate at the moment and residents deserve better from us as a landlord – we’re on the case.”
The report noted the majority of complaints related to delays in repair works being carried out – the council noted the nature and volume of work in this sector, as well as weather conditions and other mitigating circumstances, are contributing factors to this.
While there were 38 fewer complaints in this area when compared with 2018/19, the council said it needs to focus on escalations.
It is also holding weekly meetings with contractors to highlight key issues of complaints and confirm remedial actions going forward.
Furthermore, the council paid out £2,125 across seven cases replating to 2019/20 housing complaints which were referred to the Local Government Ombudsman.
Cllr Muhammed Butt, leader of Brent Council, acknowledged not everything is “hunky-dory” but said he is generally satisfied with the way things are handled.
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